If for some reason you need to cancel an order and would like a refund, we are happy to do so but only if we have not started on your estimate yet. The second email you will receive from PDR Formula is an order fulfillment email that says “AN ESTIMATOR HAS STARTED ON YOUR ESTIMATE”. Once you receive that email, we have dedicated too much time and resources to your file and will be unable to process a refund, no exceptions. If you have not received that email yet, please fill out the form below to request a refund. Once we have confirmed the status of your order, you’ll receive a refund if applicable.